Editorial Complaints Policy At Chronicle CBD, we strive to maintain the highest standards of journalism and ethical practices. We value feedback from our readers and take complaints seriously. This Editorial Complaints Policy outlines our commitment to addressing concerns related to our editorial content and provides guidance on how to submit a complaint. Scope of Complaints: This policy covers complaints regarding editorial content published on Chronicle CBD, including articles, opinion pieces, reviews, and other written or visual content. It does not cover advertising or sponsored content, which are subject to separate policies. Types of Complaints: We accept complaints related to the following issues: Accuracy and Fact-checking: If you believe that the information presented in our content is inaccurate, misleading, or requires correction, you can submit a complaint regarding factual errors. Fairness and Impartiality: If you believe that our content exhibits bias, lacks balance, or misrepresents different perspectives, you can submit a complaint regarding fairness and impartiality. Plagiarism or Copyright Infringement: If you suspect that our content contains plagiarism or infringes upon someone’s copyright, you can submit a complaint regarding plagiarism or copyright infringement. Ethical Concerns: If you have concerns about our adherence to ethical journalism standards, such as conflicts of interest, undisclosed affiliations, or breaches of privacy, you can submit a complaint regarding ethical concerns. Complaint Submission: To submit an editorial complaint, please follow these steps: Contact Information: Provide your name, email address, and any other relevant contact details. Anonymous complaints may be accepted at our discretion, but providing contact information will help us address your concerns effectively. Description of Complaint: Clearly describe the nature of your complaint, including specific details such as the title, date, and author of the content in question. Provide a thorough explanation of why you believe the content violates our editorial standards or principles. Supporting Evidence: Whenever possible, include supporting evidence to substantiate your complaint. This may include links to external sources, relevant documents, or screenshots. Complaint Review Process: Initial Review: Upon receiving your complaint, our editorial team will conduct an initial review to assess its validity and determine if further investigation is required. Investigation: If the complaint warrants further investigation, our team will gather relevant information, review the content in question, and consult with relevant parties, including the author and editors involved. Response and Resolution: Once the investigation is complete, we will provide a timely response to your complaint. This response may include an explanation of our findings, any corrective actions taken, or further steps to address the issue. Confidentiality and Privacy: We will treat all complaints with strict confidentiality and handle personal information in accordance with our Privacy Policy. We may request additional information from you during the investigation process, but your personal information will be kept confidential unless required by law or necessary to address your concerns. Contact Us: To submit an editorial complaint or if you have any questions regarding this Editorial Complaints Policy, please contact us using the information below: Email: [email protected] Review and Updates: We regularly review and update this Editorial Complaints Policy to ensure its effectiveness and alignment with best practices. Please check this page periodically for any revisions. Last Updated: 21-7-2023